Community Wellbeing Resources
In challenging times it can be hard to know how to feel or what to do. If know someone you know who may be struggling, here are some resources below to seek further support.
What to do for someone experiencing a mental health crisis
In an immediate and serious situation when you are afraid for your safety or for the safety of those around you:
Or contact the Southern DHB crisis line (Emergency Psychiatric Team) on 0800 467 846 - press 1 for Southland (which includes Queenstown) or press 2 for Central Otago, Wanaka, and the rest of Otago.
Phone 111 and ask for Police
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National Helplines
Need to talk? Free call or text 1737 any time for support from a trained counsellor
Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
Healthline – 0800 611 116
Samaritans – 0800 726 666
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Depression-specific Helplines
Depression and Anxiety Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
www.depression.org.nz – includes The Journal online support tool
SPARX.org.nz – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed
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Help for parents, family and friends
EDANZ – improving outcomes for people with eating disorders and their families. Freephone 0800 2 EDANZ or 0800 233 269. Or email info@ed.org.nz.
Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.
Family Services 211 Helpline – 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
Skylight – Skylight’s specialised services support children, young people, and their whānau, to navigate through times of trauma, loss and grief. We aim to provide the right help, at the right time, in the right way.
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Sexuality or gender identity helpline
OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support, available evenings from 6pm–9pm.
Online chat support with Rainbow Youth - is available for anyone aged 13-27 who is looking for guidance, support, or advice around sexuality, gender identity, and intersex status. 2-4pm Monday - Friday, anonymously & confidentially
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Other Organisations
Yellow Brick Road - a national organisation that provides mental health support for families who have a loved one experiencing mental health challenges
Asian Family Services - providing free information, advice, support and counselling for anyone affected by problem gambling and/or with those close to you
Queenstown Support
GP services
A good first step is to see your local GP. Some GP practices offer the free services of:
Health Improvement Practitioners. These are qualified, registered health professionals who help people of all ages take positive steps in improving their physical and mental wellbeing.
Health Coaches, for support understanding healthy choices, goal setting, managing medication, and chronic conditions.
Community Support Workers, who help people to lead healthy lifestyles, and assist with social engagement, paid work, housing and money matter
For a list of local GPs check out the Southern health website.
Central Lakes Family Services
Locally based NGO that provides a range of social services to support families and individuals experiencing family violence, sexual harm, parenting programmes, perinatal supports and Ministry of Justice approved programmes. Click here for Community Support Directory.
Traffic Light Guide by Te Hau Toka
To find out what other mental wellbeing support services are available, download the Traffic Light Guide or pick up a copy from locations around the district.
Small Business Resources for Wellbeing
First Steps - Support for Businesses Owners, Managers and Employees
An initiative from The Ministry of Business Innovation and Employment, the Ministry of Health, the Auckland Chamber of Commerce and the Employers and Manufacturers Association.
Includes a wellbeing risk diagnostic tool, personal wellbeing assessment, free eLearning videos and a vast wellbeing professionals library.
To learn more, Click here for the First Steps website.
Good4Work - A free online tool designed for small to medium sized workplaces just getting started with a wellbeing plan.
Offers a team wide (anonymous) quiz to be used for assessing the wellbeing of a workplace across four categories along with a step-by-step process for action and change. The four areas are: the way we work, the place we work, the way we connect, and the way we lead.
To learn more, Click here for the Good4Work website.
Workwell NZ - Since being established in 2010, Workwell supports and offers nationally recognized accreditation towards a healthy workplace and is designed for medium to large businesses.
Your business is paired with an advisor to support the development and implementation of a wellbeing program.
To learn more, Click here for the Workwell NZ website.
Small Business Resources for Business Support + Advice
Workplace Policy Builder - A free, step by step guide to building out the policies your business needs from leave and holiday, learning and development and yes, wellbeing! The program offers you guidance, tips and common mistakes to avoid as you build out the policy to meet the needs of your workplace. When completed, the document will be emailed to you and ready to implement.
To learn more, Click here for the Workplace Policy Builder website.
Business Mentors - A non-profit organisation connecting you with a small business mentor for 1 year who is in your region and supports your professional skills and abilities. Cost is $295 +GST for the year and is accessible to small business owners, startup entrepreneurs and social enterprise executive officers.
To learn more, Click here for the Business Mentors website.
Employee Helpline - A helpline for free legal advice on employment disputes including unfair dismissal, harassment and bullying and disciplinary meeting support. The first call is free to determine the scope of the case with an option to engage your advocate to represent you.
To learn more, Click here for the Employee Helpline website.
Citizens Advice Bureau - A great resource for free advice from legal clinics, financial advice and employment advice at the local Queenstown branch. Also an excellent place for migrant workers to learn about their rights and options for work through information sessions. The website also provides over 2700 answers to questions across employment and business, health and wellbeing, government, law and housing.
To learn more, Click here for the Citizens Advice Bureau website.
Educational Tools & Downloadables
Traffic Light Guide by Te Hau Toka
To find out what mental wellbeing support services are available, download the Traffic Light Guide or pick up a copy from locations around the district.
Open Minds
The Open Minds videos, managers guide, tips, factsheets, posters and FAQs provide managers with practical tips to help with conversations about mental health in the workplace. For more information, click here.
Queenstown Lakes District Council
If you're not 'All Right' or you know someone who may be struggling, there are practical tips for looking after yourself and your whānau. Click here for more Queenstown Lakes Community Wellbeing resources.
